Domestic Abuse - Directory of Services
This is a directory of support service providers. It is designed to signpost people affected by domestic abuse to the right help.
Last Updated: October 2020
Police - Emergency 24/7
Call: 999 for emergencies only
Call: 101 for non-emergencies
Website: Look for LIVE CHAT on right side of the screen - www.west-midlands.police.uk
Silent Calls to the police will work if you are not safe to speak – use the Silent Solution system and call 999 and then press 55 when prompted. More information can be found here
Domestic Violence Disclosure Scheme – Clare’s Law
The domestic violence disclosure scheme, also known as Clare's Law, gives anyone a right to ask the police to check the offending history of an individual if they believe that they or someone they know is in a relationship with somebody that could be abusive towards them.
For more information please visit:
Aaina Community Hub
Aaina Hub is a gender and culturally sensitive service based in the St Mathews ward, the Hub provides a welcoming space for women of all ages and backgrounds. Staff provide a welcoming environment that recognises the diverse needs of women and work tirelessly to achieve the best outcome for service users.
We provide a confidential one to one service for women as follows;
Women who are living with domestic abuse, which includes emotional, physical, verbal, and financial.
Victims of Female Genital Mutilation, Honour Based Violence and Forced Marriage.
Women subject to hate crime which includes verbal, physical abuse, direct and online harassment.
One to one information and support with universal credits, housing and official correspondence.
Practical support to relieve poverty and hardship
Write to us: Aaina Community Hub, Bath Road, Caldmore, Walsall, WS1 3BS
Call: 01922 644006
Black Country Women’s Aid - Walsall
Independent support services for people being abused male or female. All services 24hr
Going through domestic abuse can damage your self- esteem and make you feel very isolated and even ashamed of what has happened to you. Being in a group where others have had similar experiences can really help: it offers a safe space to share experiences and feel you are not alone.
The Freedom Programme
A course for women who want to learn more about domestic violence, recognise warning signs, and improve their self-esteem.
The Power to Change
A course helping women to understand how abuse may have affected them, build their confidence, understand women’s rights, and recognise their own strengths.
You and Me, Mum
A course which empowers women to support their children after domestic abuse.
For further information on these courses please contact:
Phone: 0121 553 0090
Citizens Advice / Turn to Us
Due to the ongoing health issues relating to COVID – 19 we have taken the decision to close our town centre office and outreach venues with immediate effect. This is to ensure the health, safety and wellbeing of all our staff and clients.
Advice & Support for all services.
Telephone: 01922 700 600
Impact Pathways/Brighter Futures
Brighter futures is a free voluntary programme for individuals who have committed or are at risk of committing behaviours defined as domestic violence and abuse.
Brighter Futures helps people who have been abusive in the home. We offer either weekly group sessions or one-to-one sessions in a relaxed environment that will help you to reduce risk to you and your family.
The programme consists of 10 x 1.5 hour sessions conducted on a weekly basis and includes solution-focused brief therapy, with cognitive-behavioural therapy techniques.
This approach is evidence-based and uses an intervention that has been shown to increase customer engagement, reduce risk and help individuals stop being violent and abusive.
My Walsall Supported Housing Walsall Council
Drop in services for family support Drop in for all services relation to homelessness, Domestic Abuse or Violence, financial, Crisis Support.
Call: 01922 653405
Accessing Refuge Accommodation and Support
A refuge is a safe place for women and children escaping domestic violence and abuse. The address is confidential and should not be disclosed.
Refuge staff provide residents with the foundation they need to begin a new life, free from fear and harm. They help people to overcome the impacts of violence and abuse and offer a huge range of practical and emotional support. This might include support on housing, education, accessing benefits, or immigration, or it might mean helping to achieve better health and wellbeing.
Covid-19 (Coronavirus) and Domestic abuse
We know that this is a difficult and challenging time for all. In particular for adults and children living with domestic abuse and the professionals working hard to support them. Avoiding public spaces and working remotely can help to reduce the spread of COVID-19, but for many survivors, staying home may not be the safest option.
The government acknowledges that coronavirus household isolation instructions can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances are.
Household isolation instructions as a result of coronavirus do not apply if you need to leave your home to escape domestic abuse.
If you feel at risk of abuse, there is help and support available to you, including the police, online support, helplines and refuges. You can find more information about these and other services on this page: https://www.gov.uk/guidance/domestic-abuse-how-to-get-help#coronavirus-covid-19-and-domestic-abuse
If you are homeless or need housing advice you can call the councils Money Home Job team on 01922 652250 or email HousingandWelfareSupport@walsall.gov.uk. You can also contact Black Country Women’s Aid for further advice and help.
Finding Refuge Accommodation
Walsall council has commissioned a refuge which has 24 bed spaces and 3 safe houses. To check availability please call: 01922 746574.
Other Local refuges you may wish to contact directly for help advice include:
• The Haven Wolverhampton (Tel: 01902 904677)
• Sandwell Refuge (Tel: 0121 552 6448)
Children are often the 'forgotten victims' of domestic abuse.
What to do if you are concerned about the safety of a child or young person:
If you suspect that a child or young person is being, or is at risk of being significantly harmed as a result of abuse or neglect, you must report this immediately:
During office hours (Monday – Thursday, 8.45am – 5.15pm Friday, 8.45am – 4.45pm) Call Multi-Agency Safeguarding Hub: 0300 555 2866
Out of office hours (evenings, weekends and bank holidays) Emergency Response Team Telephone: 0300 555 2922
For further information: go.walsall.gov.uk/walsall-safeguarding-partnership/Report-a-concern/For-a-child
If you or another adult you know is being abused, we can help. Please contact us, we will work with you and listen to you.
Confidential emotional and practical help to people who have been affected by crime. We are an independent charity and victims can contact us for support regardless of whether they have contacted the police, and no matter how long ago the crime took place. We will provide support for as long as it takes to overcome the impact of crime. We provide support to enable individuals and families to cope and recover following the impact of a crime.
Address: The Rock Centre, Lichfield House, 27-31 Lichfield St, Walsall WS1 1TE
Call: 0300 303 1977
Supportline: available free 24 hours per day: 08 08 16 89 111
Live Chat: available 24 hours per day on the website
Child To Parent Abuse (CAPA)
CAPA First Response provide a service to families and professionals via an online platform providing individual support, advice, signposting and training to anyone impacted or supporting a family who is struggling with child to parent abuse.
In this instance 'Parent' is anyone taking on the caring responsibility for a child under the age of 18 yrs. We offer individual support, advice, signposting and training to anyone impacted or supporting a family who is struggling in their relationship with their child.
Some families do not reach the criteria for support, fall through the cracks, feel isolated or unable to discuss with professionals what is happening in the home.
We provide a 'First Response' service to families and professionals to receive support directly, or to be signposted to support. To ensure families feel heard, raise awareness and ensure they know that they're Not Alone.
Capa offer support to parents and young people via
Face to Face
You are not alone
FREE 20 min live 121 support and advice. EVERY FRIDAY BETWEEN 2.00-4.30 pm.
Contact us at: email@example.com
or on facebook: www.facebook.com/SupportingFamilyCrisis
Give us a Shout
Shout is the UK’s first free 24/7 text service for anyone in crisis anytime, anywhere. We offer in the moment help for times when life gets overwhelming and you need immediate support.
Shout is powered by a team of Crisis Volunteers, who are at the heart of this service.
An anonymous, free conversation that won’t show on your phone bill.
By texting ‘SHOUT’ to ‘85258’ a Texter will be put in touch with a trained Crisis Volunteer (CV) who will chat to them using trained techniques via text. The service is designed to help individuals to think more clearly and to take their next steps to feeling better.
Karma Nirvana is an award-winning National charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims.
We run a national helpline offering direct support and guidance to victims and professionals. Karma Nirvana provides training to the Police, NHS and Social Services. We act as expert witnesses in court, speak out in schools and attend awareness raising events nationally and internationally. In addition, our team lobby government and after ten years of campaigning, forced marriage became a criminal offence in 2014.
Karma Nirvana was founded in 1993 by the survivor, activist and author, Jasvinder Sanghera CBE who escaped a forced marriage by running away from home at age 16 years old.
Are you being pressured to get married against your will?
Do you fear to bring shame or dishonour on your family?
Have you been emotionally or physically abused?
Are you confused about what they say scripture demands of you?
Do you worry about being disowned?
If you are concerned about any of the above, please call us in confidence. Culture, Religion and Tradition are not an excuse; forced marriage is illegal in the UK.
Call: 0800 5999 247 - Monday - Friday: 9am - 5pm
National Centre for Domestic Violence (NCDV)
National Stalking Advocacy Service
Paladin was launched in 2013 after our Founder Laura Richards and other changed the law to create a specific criminal offence of stalking.
Paladin uses the Domestic Abuse, Stalking and Harassment and Honour based Violence Risk Checklist (DASH 2009) which was developed by Laura Richards on behalf of ACPO and in partnership with Safe Lives (formerly Co-ordinated Action Against Domestic Abuse (CAADA)) to inform early identification, intervention and prevention. This tool is also used by thousands of professionals on a daily basis to help them deal effectively with victims of stalking, domestic abuse and honour based violence.
Paladin amplifies the voice of the victim within the criminal and civil justice system, as many victims feel isolated and terrified. Some pay with their lives. Paladin provides a high level of advocacy to anyone at risk of serious harm or homicide from a stalker.
Contact Us at:
Call: 020 3866 4107 - Our Phone line is open 9am to 3pm weekdays except for Wednesdays when it is open 10am to 5pm
Reducing the Risk of Domestic Abuse
Respect Phoneline For Perpetrators
The Respect Phoneline is a confidential helpline, email and webchat service for perpetrators of domestic violence looking for help to stop. It helps male and female perpetrators, in heterosexual or same-sex relationships.
Partners or ex-partners of perpetrators, as well as concerned friends and family and Frontline Workers are welcome to get in touch for information, advice and support
Call: 0808 8024040 (Freephone)
Surviving Economic Abuse
The situation is changing rapidly in the UK as the government implements measures in response to the coronavirus outbreak. Recommended measures such as limiting social contact, not going to work and self-isolating at home can have implications if you are experiencing economic abuse. You may be worried about your physical safety and your economic situation.
This resource is designed to support your economic wellbeing and your safety if you are living with someone who abuses you. It also contains information on financial support that is available.
You are not alone, and support is available during these extraordinary times.
Click here for more information on economic abuse and the coronavirus.
Resources for Children and Young People
Childline provides free confidential advice and support for all young people up to 19 years old. Whatever your worry, Childline counsellors are here to help. Speak to them by phone, online or email 24 hours a day.
Watch this video to see what happens when you call Childline. You’ll speak to someone who takes your details and puts you through to a counsellor. The number won’t appear on any bill (landline and mobile).
Childline also has a free app called Zipit. If you’re feeling uncomfortable when someone’s trying to get you to send them naked images of yourself, Zipit helps you take control of the situation with smart comebacks to flirty requests.
However you're feeling, it can be great to express yourself and do things you enjoy. And that's where we come in. Take your mind off things with games, advice from our videos or find new ways to handle your emotions. And all in your handy toolbox.
Call: 0800 1111
For children and young people - Stop domestic violence now
Women's Aid have created this space to help children and young people to understand domestic abuse, and how to take positive action if it's happening to you.
Resources for Men
Man Kind Initiative
Our confidential helpline is available for male victims of domestic abuse and male victims of domestic violence across the UK.
We support men suffering from domestic abuse from their current or former wife or partner (including same-sex partner). This can range from actual violence or object throwing to mental abuse such as constant bullying or constant insults.
The helpline provides both emotional support and practical information.
We receive calls from male victims of domestic abuse across all age ranges and professions:
From dustmen and doctors, to, bankers and builders
From men in their 20s to men in their 80s
From men in England, Northern Ireland, Scotland and Wales.
The helplines welcomes calls from mothers, sisters and friends of male victims seeking information.
Tel: 01823 334244
Men’s Advice Line is a team of friendly Advisors who will listen and believe you. Our team are available to offer you non-judgmental support, practical advice and information.
Our focus is to increase the safety of men experiencing domestic abuse (and the safety of any children) by providing confidential support.
Responding to the demand during Covid-19 and having secured additional funding to increase capacity, from Tuesday 26 May male victims of domestic abuse and those supporting them can contact the Men's Advice Line:
Tel: 0808 8010327
Monday and Tuesday: 9am–8pm by phone or email
Wednesday, Thursday, Friday: 9am–8pm by phone and email, 10-11am and 3-4pm by webchat
Saturday and Sunday: 10am-12pm and 4-6pm by email
We are also working on adding useful resources on the Men's Advice Line website.
Survivors UK was established as a service for male survivors, to cater for people not provided for by other services. We are an inclusive service and welcome anyone who identifies as male, trans, non-binary, has identified as male in the past, or anyone who feels that we are the right fit for them.
For people outside of London
If you’re able to travel to central London, regardless of where you live we can support you in our service, based in Shadwell. This extends to both individual counselling and groupwork.
We offer individual counselling for adult men (18 and over) who have experienced sexual abuse at any time in their lives. We take self referrals only.
Note: Sexual violation includes both childhood sexual abuse and adult sexual assault/rape
Helpline Web Chat: Monday – Sunday 12:00 – 20:00
Resources for LGBTQ+
The Galop National, Lesbian, Gay, Bisexual and Trans Domestic Abuse Helpline: Provides confidential and specialist telephone and WebChat service for all members of LGBT communities, their family, friends and agencies supporting them who have experienced issues with domestic violence and abuse. Domestic abuse can be psychological, financial, sexual, physical and/or emotional. Need support? We’re here to help.
Email: firstname.lastname@example.org or email@example.com
The LGBT Foundation is a national charity delivering advice, support and information services to LGBT communities.
This service is available to all people identifying as lesbian, gay, bisexual or trans, and anyone falling under the umbrella term of LGBT* such as queer, intersex, pansexual, non-binary or genderfluid, including those questioning their sexual orientation and/or gender identity.
Our domestic abuse service offers support to individuals who are currently at risk of, or have previously experienced domestic abuse whether this is from a partner, ex-partner, or family member.
This service provides practical help and advice, and emotional support for those who have been, or currently are experiencing domestic abuse.
If you are aged 16 and over, and feel like you may be experiencing domestic abuse then this service could help you.
Call: 0345 330 3030 for advice, support and information
Resources for Disability
The Ann Craft Trust
The Ann Craft Trust (ACT) is a national charity which exists to minimise the risk of abuse of disabled children and adults at risk. Through pioneering training, practice reviews and contributing to world-leading research, we support organisations to safeguard disabled children and adults at risk and minimise the risk of harm.
We believe that everyone has the right to be treated with respect and dignity. Everyone deserves to be safe.
Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.
How our helpline can support you
Our advisers can answer questions and talk you through a wide range of topics connected with disability, including:
equipment and assistive technology
housing and home adaptations
We can also point you to other information providers and Scope services in your local area.
We'll call you back with an interpreter on the line.
British Sign Language
We offer video calls with British Sign Language interpreters.
What you can expect from the helpline
We will give you:
a polite, friendly, helpful and professional response
accurate information, based on evidence
information in your preferred format, where resources allow
confidentiality within Scope, unless we have to disclose your enquiry under our safeguarding or terrorism procedures
contacts of other agencies for specialist, local or ongoing advice
connections to other Scope services where appropriate
We will make sure that you:
feel safe and listened to
are treated with dignity and that we respect your beliefs and preferences
can give us feedback, positive or negative, to help us improve our service
Phone: 0808 800 3333
Open Monday to Friday 8am to 7pm
Saturday to Sunday 10am to 6pm
Our domestic abuse service (previously known as DeafHope) is a unique, Deaf-led service for Deaf people who have or are experiencing domestic abuse. The service is the first and only one of its kind in the UK.
Our team of Deaf Independent Domestic Violence Advisors (IDVAs) and Young People’s Violence Advisors (YPVAs) help bring Deaf people and their children to safety and empower them to build new lives free of fear.
Any contact we have with you will be kept confidential. We understand we work in a small community and trust is one of our key values. For more information, please read our privacy statement.
If you are in an abusive relationship or think you might be, please contact us.
Call: 020 3947 2601
Female Genital Mutilation
This leaflet provides facts on the practice of FGM, which is illegal in the UK. It covers:
those communities most at risk of practising FGM (sometimes known as ‘sunna’)
the legal situation in the UK
the signs that a girl may have undergone FGM
what to do if you think someone is at risk
what to do if you are at risk
For further information check out: www.gov.uk/government/publications/female-genital-mutilation-resource-pack/female-genital-mutilation-resource-pack